These deals won’t wait

BFCM Shipping Update: Due to higher order volumes, shipping times may be slightly longer than usual, but rest assured, our team is working hard to get every order out as quickly as possible!

Available Shipping Methods:

Flat-Rate Shipping (Default)

• Flex Shipping – $12: Tracked delivery for orders under $200.
  
• Super Flex Shipping – $20: For larger orders $200 and up.
  

Most shipments arrive within 3 – 5 business days* from our Kelowna, BC warehouse.

SweetLegs may choose the most reliable carrier (FedEx Ground, FedEx Express, or Canada Post) depending on your location and current service conditions.

Free Shipping (During Promos)

When available, free shipping promotions automatically ship using our Flex Delivery option.

• Tracked delivery, typically 3–5 business days*
  
• May ship with FedEx or Canada Post, depending on your area
  
• Available only when advertised during promotions.
  
• May require a minimum spend to be hit which is after discount and before taxes and shipping. See promotion details.
  

Premium Carriers
(Optional at Checkout)

Customers who prefer a specific service may select and pay for an upgraded carrier rate at checkout, such as:

• FedEx Express Saver®: 1 – 3 business days*
  
• FedEx 2Day®: 1 – 2 business days*
  
• FedEx Priority Overnight®: Next business day*
  

Canada Post Service

Canada Post continues to experience rotating strikes and potential delays.

• We may still use Canada Post for rural or P.O. Box deliveries where no other service is available.
  
• Please provide a physical street address whenever possible to ensure successful delivery.
  

Local Pickup – Free

Available for Vernon, Lake Country, Kelowna, and West Kelowna, BC.

You’ll receive an email when your order is ready for pickup.

*Delivery times apply to most metropolitan areas. Remote locations or severe weather may cause delays beyond these estimates.

BFCM may cause slight delays due to increased order volumes, as always we do our best to ensure your order gets to you as quick as possible!

• $10 flat rate shipping with tracking: 7-10 business days.
• FedEx International Economy: 2 business days.
• FedEx International Priority: next business day.

Free Shipping (During Promos)

When available, free shipping promotions automatically ship using our Flex Delivery option.

• Tracked delivery, typically 5–7 business days*
  
• Will ship with FedEx
  
• Available only when advertised during promotions.
  
• May require a minimum spend to be hit which is after discount and before taxes and shipping. See promotion details.
  

NOTE: SweetLegs does not ship to US PO boxes. Use an alternate address.

DUTIES & TAXES:

We’ve been covering U.S. duties for the past few months to help our customers through new border changes, but the rising costs have become too high to sustain. To keep things fair and transparent, all applicable duties and taxes now appear at checkout so you can see the total cost upfront.

You’ll know exactly what you’re paying before placing your order and can decide if it feels worth the value — we hope you do. Once your order is placed, rest assured you won’t be billed for anything extra later. SweetLegs will continue to cover any unexpected overages to keep your experience smooth and stress-free.

Thank you for understanding as we navigate these new import rules — we remain committed to keeping your SweetLegs experience comfortable, transparent, and full of joy.

• FedEx International Economy: 2-5 business days.
• FedEx International Priority: 1-3 business days.

NOTE: We ship all orders from Canada, duties, customs fees or VAT may apply to your country and are the buyer's responsibility. Please look into your local regulations.

Shipping times: Shipping times do not include the time it takes for your order to be processed and packed in our warehouse. Our team proudly processes orders within 1-2 business days; however, during the holiday season (November through December) picking and packing time may take up to 10 business days from the date you place your order.

Tracking and managing deliveries: FedEx Delivery Manager® lets you easily track shipments, request package holds, and virtually sign for deliveries. For Canada Post, Automatic Tracking conveniently tracks and manages your deliveries and sets preferred delivery options for your packages.

Missed Deliveries: If no one is home when delivery is attempted, a delivery notification may be left and the package taken to a depot where the customer must make arrangements to get the package.

Eligibility: Please make sure your area is serviced by your preferred shipping method before choosing it, as not all areas will qualify for Priority Service, and therefore your shipping times may vary from the standard service levels listed above.

Changing or cancelling and order: If you need to cancel your order, please contact our helpful Customer Experience team at info@sweetlegs.ca as soon as possible. Please note that if your order has already been shipped we aren't able to process the cancellation request; however, you can send your order back to us for a store credit. (Note: You will be responsible for any return shipping fees.)